Refund & Returns Policy

We do not offer refunds or exchanges for opened products due to hygiene concerns. However, we do offer replacements purely on a case by case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.
All claims for shortages or damages must be reported to us on info@ukiiyo.ke, (+254)793299800 on the day of delivery.

Safety and Allergy guidelines

The following safety guidelines should be observed before using the products:

While we work to ensure that product information is correct, we still recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact us.

By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Ukiyo.ke will not be held responsible for such occurrences. We encourage those with sensitive skin to perform a patch test on the skin for possible reactions.

If you have any allergies please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs. The products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.
If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.

All products are for external use only.

Legal Disclaimer

The information on this website is has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, Ukiyo.Ke cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. Ukiyo.Ke accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.